Contact Center Talent (CCT) is a Leading Boutique Agency

Dedicated to hiring elite contact center leadership talent across the US.

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ABOUT US

We target the top 15% of the candidate market

by thoroughly vetting and rating candidates utilizing our extensive and deep contact center experience.

We specialize in passive candidates through consistently networking and building trust through confidential discussions.

We are the premier executive search agency dedicated to finding elite contact center leadership talent for leading companies in the US.

We have a deep understanding of the contact center market with proven executive talent search techniques and the latest tools to identify, attract, hire and retain top contact center leadership talent.

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WE ARE THE BEST

Recruiting outstanding contact center leadership talent is our specialty.

We know and understand our market. We will help you achieve your goals.

EMPLOYERS

We target 98.2% of the entire talent pool and recruit talent 24/7/365

The war for talent in the contact center space has never been fiercer, driven by increased global competition. Every day, contact center executives are engaged in a battle to find the right talent that will help their contact centers realize their true potential.

We know the problems contact centers face: the best talent does not want to move, your own talent is increasingly difficult to retain, critical executive/operations/support positions are becoming increasingly hard to fill and hiring costs are increasing accordingly.

Contact Center Talent specializes in connecting the best passive talent with your organization.

Typical roles that we have recruited for:
  • Senior Vice President of Operations
  • Senior Vice President of Client Services
  • Vice President of Operations
  • Vice President of Client Services
  • Vice President of Business Development
  • Vice President of Human Resources
  • Contact Center Site Director
  • Director of Customer Service and Support
  • Director of Workforce Management
  • Director of Talent Acquisition
  • Senior Operations Manager
  • Analytics Manager
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TALENT

We actively seek out high-level contact center leaders across all industries

Rapid growth in contact centers ensures an abundance of opportunities, but finding an employer of choice with both a well-defined organization and the right working culture for you can be a genuine challenge. Partnering with the top contact center recruiting agency in the US ensures access to the pick of the employers.

Contact Center Talent strives to find top-tier contact center leaders who are ready to make a serious difference, partnering with our clients to meet critical objectives. Register with us below to be considered for Contact Center Talent’s retained executive searches in the future.

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REFERENCES

Here are some personal references of our leader from client companies

Judy Morris, Chief Human Resources Officer, Progrexion

“I’ve worked with Pat for several years on more than a dozen key positions. A consummate professional, he deeply understands that while each position is unique to the company it is the fit with people and culture that define a successful engagement. Pat asks the right questions to surface position-specific needs at the beginning of the recruiting process. He produces quality candidates I wouldn’t have otherwise identified. And, during the offer stage while setting expectations he leverages his experience to ensure a smooth transition. Pat is a professional who has mastered the art of recruiting as an extension of your team.”

Chris Reed-Regional Talent Acquisition Manager-Equifax

“When we partnered with Pat, he quickly engaged in the role not only with us but with candidates and the market. We had great candidates to review in a very short period of time. In the end, we hired an amazing leader and Pat helped us lead the experience and manage all the necessary details. The role was filled in less than 60 days. We look forward to a long relationship with Pat and his team.”

Elvin Heiberg-Human Resources Executive in Contact Center Space

“I have had the opportunity and pleasure to work with Pat over a number of years as both a client and as a candidate. As a hiring executive, his ability to source in any kind of market is solid and reliable. He understands the needs of your business to source candidates that align with the job criteria and culture! Pat asks all the right questions to quickly get up and running and keeps me (his client) in the loop regarding progress. He is also excellent at vetting candidates, and invaluable when it comes time to make an offer.
As a candidate, Pat recruited me for a terrific job opportunity. He knows my skills and experience, is a consummate networker, and always stays in touch regarding potential opportunities. He has a deep understanding of the companies he represents, good relationships with his hiring clients, and can impart the need, environment, and culture to his candidate(s).
In summary, because I have the relationship and experience to work with Pat in both client and candidate capacities, I understand how he works from a 360-degree perspective. I can, therefore, strongly recommend him as your partner in quickly acquiring the right talent for your business needs.”

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PROCESS

Our Executive Search Process

Step 1: Hiring Strategy Call

We offer an initial 15-30 minute call to explore your recruiting needs to ensure we are a mutual fit for each other.

Step 2: Game Plan Meeting

If we are a good fit, we offer a 30-60 minute call with key players in your recruitment team. Here we gain additional insight into your business such as the number of open positions, your company culture and the profile of ideal candidates.

Step 3: Candidate Engagement/Qualification

We match your requirements to our mapped market to identify the top 15% of the candidate market using 7/24/365 digital strategies resulting in a high response rate when contacted about an opportunity like yours.

Step 4: Candidate Delivery/Interviews

We present a minimum of 3 candidates with notes about why they are a great fit which means that candidates are fully qualified and enthused to meet you. Since companies have different selection processes, we’ll work within yours while providing our best practices and insights.

Step 5: Offer & Negotiation

Once you have selected your top candidate, we carefully manage the offer process to mitigate the risk of counter offer and ensure “regretted” candidates are let down gently and come away with a positive engagement with your brand.

Step 6: First 6 Months

Regular communication post-placement ensuring your new hire feels supported during the early months and to identify any red flags before they become problems. We want your leader to be with you for the long haul and offer a 3-month guarantee if things don’t work out.

To start a conversation with us, book a Contact Center Talent strategy call below.

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